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Jeffrey DeVries is an experienced sales director currently leading efforts in cloud contact center solutions at Concentrix since February 2023, focusing on automating customer experiences through GenAI and conversational AI technologies. Prior roles include Senior Account Executive at Cyara, where customer experience assurance was prioritized, and Principal/Customer Experience Strategist at SolutionPop!, specializing in cloud subscription contact center consulting. Additional experience encompasses positions such as Area Manager West at USU Solutions, Enterprise Account Executive at Talkdesk, and VP of Strategic Accounts at Avtex Solutions, where enterprise customer experience solutions were provided. Jeffrey also held key roles at QoS Telesys, Oracle, Interactive Intelligence, and Avaya, contributing to customer experience and cloud migration strategies. A graduate of Chapman University with a BSBA in Finance, Jeffrey DeVries possesses a strong background in enhancing customer service operations across various industries.