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Thula Miya is a seasoned professional in service delivery and operational management, currently serving as Service Delivery Manager at Comsol Networks since June 2019. Thula possesses extensive experience in stakeholder relationship management, project management, SLA management, and customer service excellence. Prior roles include Assurance NOC Manager at Comsol Networks, Technical Operations Manager at BCX, and Corporate Call Centre Operations Manager at Telkom, all emphasizing service delivery, performance improvement, and team leadership. Thula's educational background includes a degree in IT Management from the University of Cape Town, ITIL® certification, and programs in Strategic Management and Human Resources, supplemented by training in digital business leadership from the University of the Witwatersrand.