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Francis Nacthalia Strein is an experienced IT professional with a strong background in project management and technical support. Currently serving as a Portfolio Manager and IT Specialist at Alliance Healthcare Deutschland GmbH since May 2023, Francis previously held roles as an IT Project Manager at computeruniverse GmbH, where responsibilities included the development of a PMO office and agile project management for in-house applications. Francis also managed European IT projects at LATAM Airlines and provided technical support, demonstrating expertise in customer service improvement and project portfolio management. Early career roles include technology support positions at Unisys and TELTEK C.A., showcasing a commitment to high-quality customer support. Francis holds a degree in Systems Engineering from Universidad Nacional Experimental Politécnica 'Antonio José de Sucre'.