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Daniel Lai started their career in June 2011 as a Help Desk Support Engineer at Markham Stouffville Hospital, providing first level support to internal staff. In September 2011, Daniel transitioned to Computer Talk Technology Inc. as an Infrastructure Engineer, where Daniel manages client user profiles and leads technical discussions on multiple projects with small teams. Daniel now holds the title of Technical Support Analyst, continuing to provide admin-level support and lead technical discussions on various projects.