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Donna Ritson is an accomplished professional with extensive experience in operational management and process improvement. Currently serving as Operational Change Manager, Service Excellence Lead, and Effective Operations Manager at Computershare Loan Services since March 2016, Donna focuses on enhancing operational efficiency and customer experience. Prior to this role, Donna worked at UKAR from January 2004 to March 2016 as Process Improvement Consultant and Process Coach, where responsibilities included leading lean initiatives, managing process consultants, facilitating workshops, and stakeholder engagement to identify and implement improvements. Educational background includes studies at Holy Family in West Yorkshire.