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Melvin Cloud is a Computer Network Engineer at Computer Services Unlimited, Inc. since September 2018, specializing in diagnosing and resolving software issues in Windows environments and performing installations on workstations and servers. Prior experience includes serving as a Help Desk Solution Provider at Gaeltek, LLC from August 2016 to August 2018, where responsibilities involved troubleshooting technical difficulties, configuring user accounts, and setting up network systems. Additional roles include Solution Engineer at support.com, Telecommunication Engineer at AOL, and Technical Support Specialist at MCI, with a career that spans various telecommunications and IT roles since 1986. Melvin holds an Associate degree in Computer Digital Technology from PSI Institute and has extensive experience in system administration, network management, and customer support across multiple platforms.