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Kathleen Pepiot has extensive experience in IT support and customer service, currently serving as an IT Helpdesk Coordinator at CompuNet Clinical Laboratories since November 2015. In this role, Kathleen performs first and second-level help desk support, manages hardware and software upgrades, oversees asset management, and interacts with staff for IT account and equipment support. Prior to CompuNet, Kathleen worked as a Pharmacy Clerk at Fidelity Healthcare LLC, gaining valuable customer service experience in the pharmacy and medical industries. Educational achievements include Associate of Applied Science degrees in Computer Information Systems with a concentration in Microsoft Security Specialist and Network Management from Sinclair Community College. Previous positions include Help Desk Coordinator at EDS, delivering technical support to GMAC, and Status and Escalation Coordinator, providing customer support for various accounts using a ticketing system.