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Floyd Monteiro is an accomplished Information Technology professional with extensive experience in technical support roles. Currently serving as an Information Technology Support Specialist at CAMH and as a Senior Deskside Support Technician at CompuCom, Floyd Monteiro has honed expertise in Level II support. Previous positions include IT Support Technician at Randstad Canada and IT Deskside Support & Quality Control Technician at Encore Repair Services, where responsibilities included managing Remedy tickets, assisting with helpdesk resolutions, and maintaining IT equipment. Floyd Monteiro possesses strong skills in hardware and software testing, including extensive experience with Apple and Samsung devices, and holds multiple relevant certifications and degrees, including Comptia A+ and a Bachelor's in Computer Application.