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Duaa Kashif is a seasoned professional with extensive experience in business analysis and customer relationship management. Currently serving as a Business Analyst and Account Manager at Complii FinTech Solutions Ltd since January 2022, Duaa previously held the role of Customer Relationship Management Consultant at HUB24 Limited, where responsibilities included responding to client queries regarding superannuation and managed funds. Duaa has also demonstrated exceptional customer service as a Customer Relations Consultant at BT, where escalated complaints were effectively managed, and relationships with financial advisors were strengthened. Prior roles include Client Advisor at Louis Vuitton, Store Manager at Nike, and Store Manager at Smiggle, showcasing a strong background in retail and team management. Duaa holds a Bachelor of Commerce in Accounting and Finance from Macquarie University, completed in 2021.