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Diann Davids is a seasoned Senior Customer Success Manager at Compass IT Compliance, LLC, and previously held similar roles at Agio, where responsibilities included managing a portfolio of cybersecurity client accounts, driving client retention, and enhancing customer journeys. At Agio, Diann also served as Director of Customer Success Operations, overseeing the establishment of customer success processes, operationalizing data-driven reporting, and improving customer experiences. With extensive experience in program management for cybersecurity accounts and a strong operational background at Hewlett-Packard, Diann focuses on process development and strategic initiatives while fostering team growth and supporting client relationships. Diann holds coursework in Business Management from the University of Phoenix.