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Khaled El Sayed is an IT Business Relationship Manager at The Department of Municipalities and Transport since June 2018, where responsibilities include collaborating with executives and the internal IT team to identify technology needs and deliver business solutions. Previously, Khaled served as IT Operation Manager at the Department of Transport from 2010 to May 2018, overseeing service quality and performance while ensuring delivery within SLAs and KPIs. Additional roles included Change Manager at DoT, where Khaled led the Change Advisory Board and managed all aspects of change requests, and IT Engineer positions at both Al Yousuf Computer and Dubai Holding, focusing on system installations and network troubleshooting. Khaled holds a Bachelor's degree in Computer Systems Networking and Telecommunications from Business & Computer University, completed in 2005.