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Benoit Romain has extensive experience in customer satisfaction and loyalty management across various prominent companies. Currently serving as Responsable programme fidélité et satisfaction client at Primagaz France since August 2021, previous roles include Responsable Qualité écoute clients at Bouygues Telecom and Responsable pôle satisfaction parcours client at Orange, where notable efforts focused on understanding customer perceptions and enhancing multi-channel experiences. Romain's career began with consultancy roles at CRM Metrix and TNS Sofres, where key contributions involved performance analysis and market research. With a degree in marketing from IFAG Paris, Benoit Romain brings significant expertise in optimizing customer experiences and implementing effective satisfaction strategies.