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Neil Minz is an experienced customer support professional with a strong background in conversation optimization and team leadership. Currently serving as the Lead Conversation Specialist at CommVersion since January 2020, Neil is responsible for training chat operators, generating insightful reports, conducting audits, and enhancing customer engagement. Previously, Neil excelled as a Conversion Specialist at CommVersion, providing proactive customer support to drive high conversion rates. Neil also contributed to SuprDaily as a customer support representative, where prompt and accurate resolutions were key to customer satisfaction. Early career experience includes a role in counter sales at Sugar Rush. Neil holds a Bachelor in Management Studies with a focus on Marketing from Mumbai University.