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Syed Qadri is a skilled professional with extensive experience in customer success and technical support roles, currently serving as the Digital Customer Success Manager at Commvault since February 2017. Syed pioneered the Digital First Customer Success program, managing digital engagement for over 700 customers across the Americas, previously overseeing 100 dedicated accounts. Prior to this, Syed held positions including Customer Success Manager and Technical Account Manager, where accomplishments included achieving high customer satisfaction scores and enhancing onboarding processes. Syed's background also includes significant expertise in implementation engineering, presales, and SharePoint administration, with a master's degree in Management Information Systems from Southern Illinois University Edwardsville.