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Erika Banks, MOT, OTR/L, is an experienced occupational therapist currently working at Community Physical Therapy & Associates since December 2021, where services are tailored to meet patient needs with a focus on maintaining high productivity and detailed documentation of treatment outcomes. Prior to this role, Erika served as a Membership Sale/Assistant Manager at Charter Fitness, emphasizing personalized training programs and effective communication skills. Additional experience includes a position as a Customer Hero at SpotHero, where customer service and issue resolution were paramount, and various tutoring roles at Northern Illinois University, focusing on academic support for student-athletes. Erika holds a Master's degree in Occupational Therapy from Chicago State University and a Bachelor's degree in Health Sciences from Northern Illinois University.