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Bilal Shahid is an experienced professional with a strong background in customer support and operational management. Currently serving as a Customer Support Manager at Community Phone, Bilal has previously held key positions at Customer Success Solutions Pvt Ltd, including Senior Operations Manager, Learning and Development Manager, Team Lead, and Customer Success Manager, focusing on optimizing processes and enhancing customer experiences. Additional roles at J Telemarketing as Quality Assurance Manager and Senior Sales Executive contributed to expertise in sales performance and customer loyalty. Bilal's early experience includes a multifunctional role at Cineworld Cinemas Ltd and a business development placement, with a Bachelor's degree in Business Management from London Metropolitan University.