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Mae Baird is an experienced support worker currently employed at CLASS (Community Living And Support Services) since April 2017, where responsibilities include following care plans and assisting individuals with various personal care needs. Previously, at Associated Brands LP from 2012 to 2015, Mae excelled as a customer service representative, driving a 90% increase in departmental efficiency by resolving customer complaints and identifying improvement opportunities. Prior experience includes roles as an Administrative Assistant/Receptionist at North American Tea & Coffee Inc. (2008 to 2012) and Crystal Indoor Air (2003 to 2008), where Mae provided administrative support, managed communications, and developed effective presentations. Mae holds education credentials from Georgian College, obtained between 2016 and 2017.