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Karlo Francis is one of the Directors of Care Coordination for Community Healthcare Network’s Health Homes program. Karlo joined Community Healthcare Network in 2013 and has been instrumental in bringing a combination of clinical skills and over 10 years of international hospitality management experience to CHN’s Health Homes care coordination program.

In the role of Director of Care Coordination, Karlo is responsible for overseeing the operation of CHN’s Care Management Agency (CMA). The CMA being embedded within the Health Home lead, while also subcontracted to two other lead Health Homes, provides Karlo with the opportunity to direct operations with a full understanding of both the Lead Health Home and Care Management Agency perspective. Under the Population Health umbrella, Karlo collaborates with interdisciplinary teams to help CHN develop processes to achieve the goal of providing integrated services geared towards team collaboration and patient engagement in care. Karlo has been tapped as a presenter and panelist to share his knowledge on integrated care by NYS Care Management Coalition, Primary Care Development Corporation (PCDC), and Center for Health Care Strategies.