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Leonora U. is an experienced healthcare management professional with a strong background in operational leadership and health information management. As Practice Manager at Catholic Health from June 2022 to September 2023, Leonora provided strategic direction for various administrative and clinical functions, successfully leading a team of 25 to enhance patient satisfaction. Previously, as Medical Office Manager at Trinity Medical WNY P.C., Leonora improved patient experiences by implementing efficient check-in/out procedures and coaching staff. Leonora also has experience as a Health Information Manager, ensuring compliance with HIPAA regulations and effective management of medical records at both Trinity Medical WNY and Jericho Road Community Health Center. With a Bachelor's degree in Health Services Administration from D'Youville University, Leonora has consistently demonstrated a commitment to improving healthcare operations and patient care.