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Shawn Mulhaney, MBA, CWCUL, currently serves as Vice President of the Member Contact Center at Community First Credit Union in Appleton, Wisconsin, since June 2018, leading a dedicated Member Service and Lender by Phone team. Previously, Shawn held several positions at Bank Mutual from May 2012 to May 2018, including AVP Training & Development and Regional Retail Sales Coach-Assistant Vice President, where responsibilities encompassed managing sales culture, coaching staff on sales techniques, and developing strategic initiatives to enhance revenue and operational efficiency. Shawn’s career began at Associated Bank, where roles included Senior Licensed Banker and Financial Advisor, alongside a stint as Business Development Analyst at KI. Educational qualifications include an MBA from Lakeland University and certification as a Wisconsin Credit Union Leader, demonstrating a commitment to leadership and professional development.