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Shannon H. is an experienced care manager currently working at CoAction since September 2024, focusing on client assessments to determine necessary services. Previous roles include child mental health worker at Advocacy Links, sales and marketing specialist at The Home Care Group, and case manager at Indiana Professional Management Group, Inc. Shannon H. also served as program manager at Help At Home LLC, where oversight of departmental compliance led to a 40% improvement in client satisfaction. Earlier experience includes human resources and marketing consultancy at Integrity Trade Services, emphasizing effective SEO and marketing strategies. Shannon H. holds a Bachelor of Science in Health Care Administration from Indiana University Bloomington and a Master of Social Work from Indiana University Robert H. McKinney School of Law.