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Gretchen Ciocco has extensive work experience in the healthcare industry. Gretchen worked at Community Care Behavioral Health Organization from 2003 to 2018, where they held various roles including Senior Quality Analyst, Operations Coordinator, Senior Manager of Business Operations and Project Implementation, and Director of Business Operations and Process Improvement. Prior to that, they worked as an Operations Coordinator at UPMC Health Plan from 2006 to 2007.

Gretchen Ciocco completed their education with a Bachelor of Science (B.S.) degree in Communication and Media Studies from Ohio University from 1991 to 1995. Gretchen then pursued higher education at the University of Pittsburgh, where they obtained a Masters of Healthcare Administration degree in the field of Health/Health Care Administration/Management from 2000 to 2002. During the same period, they also earned a Masters of Business Administration degree from the University of Pittsburgh Katz Graduate School of Business, specializing in Business Administration, Management, and Operations.

In addition to their academic credentials, Gretchen Ciocco has obtained several certifications. Gretchen acquired the Certified SAFe® 5 Agilist qualification from Scaled Agile, Inc. in December 2022. Their other certifications include the Diversity, Equity and Inclusion in the Workplace Certificate, obtained from USF Corporate Training and Professional Education in May 2021, and the Lean Six Sigma Green Belt certification received from UPMC Health Plan in July 2020.