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William Mixson has extensive experience in technical support and management, currently serving as the Technical Customer Support Manager at Community Brands since August 2014, where responsibilities include overseeing the Technical Support team for NetForum Enterprise, setting departmental goals, and enhancing customer experience. Prior roles at Community Brands include Supervisor of Technical Support Operations and Technical Account Manager, focusing on team management and elite customer support. Before Community Brands, William held positions at Visions Sky Corp. and Accounting Systems Technology, providing high-level technical support and software solutions for the Home Health industry. William began the career in customer service at Publix Super Markets and holds a Bachelor of Science in Management Information Systems from the University of Central Florida.