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Melissa Roberts is an experienced professional with a robust background in customer service and dispute resolution. Currently serving as a Dispute Resolution Executive at the Communications Ombudsman since January 2023, Melissa previously held the position of PPI Team Leader at Lloyds Banking Group, a role pursued for several years beginning in December 2012. Melissa also served as a PPI complaints handler at Lloyds TSB Bank. Earlier in the career, experience included working as a Customer Service Representative at Bank of America from June 2008 to May 2012 and as a Visual Merchandiser at New Look from December 2003 to June 2008.