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Andrew Eadle is an accomplished leader in customer operations and complaints management, currently serving as Business Unit Director and Chief Ombudsman at the Communications Ombudsman since February 2023. With a strong background spanning several roles, including Director of Customer Operations at Shell Energy Retail, Eadle has a proven track record of enhancing customer service performance, driving cultural transformations, and improving process efficiencies. Key achievements include overseeing customer operations for over 2 million customers at Shell Energy, significantly reducing complaints at First Utility and Santander UK, and managing large teams across multiple sites. Eadle's expertise in strategic transformation and customer-centric initiatives has consistently led to improved business outcomes and cost reductions.