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Sugeesh Madurapperuma is an experienced professional in network engineering and service delivery management, currently serving as a Service Delivery Manager at CommTel Network Solutions since January 2021, where responsibilities include managing support service delivery, commercial management of Technical Services Agreements, and ensuring customer satisfaction. Prior roles include Network Support Engineer at CommTel, Network Engineer at BROWN DENARUSHA Pty Ltd, and Senior Engineer-Network Operations at Etisalat Lanka, where significant achievements involved designing Intelligent Network applications and maintaining customer complaint resolution rates below KPI standards. Sugeesh holds a Bachelor's degree with First Class Honors in Electrical and Information Engineering from the University of Ruhuna and an MBA in Business Administration from the University of Sri Jayewardenepura.