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Mark Gallagher possesses extensive experience in the telecommunications field, currently serving as the Technical Design Authority and Head of Unified Communications at Commsworld since February 2009. Prior roles include Systems Engineer for Microcare Systems, focusing on Ministry of Defence communications, Systems Engineer at Siebert Telecom Solutions, and Systems Engineer at Sterry Communications, where major clients such as Lloyds TSB and Thomas Cook were supported. Gallagher is skilled in various technologies including Avaya, Ericsson, Samsung, and VOIP solutions. Educational background includes attendance at St Margaret's High School and St Serfs Primary School in Airdrie.