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Leona Lai is a Senior Insight Analyst at CommSec since September 2022, with prior experience as a Senior Associate Data Analyst at MLC Australia, where responsibilities included building automation processes for APRA submissions. Leona also served as a Data Analyst at Data School Down Under and held various roles over 12 years at China Telecom, including Vice Manager and Team Leader of the data analyst group, where contributions involved developing retention strategies, managing HR initiatives, and conducting comprehensive data analyses to inform decision-making. Leona holds a Master's degree in Project Management from Sun Yat-sen University.