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Genevieve de Villiers is a Senior Experience Designer currently at Commonwealth Bank, bringing extensive expertise in user experience and service design. Previous roles include Senior Service Designer and UX Designer at the NSW Department of Customer Service, Acting Principal Product Owner at the NSW Registry of Births Deaths & Marriages, and UX Designer at Fetch TV. Additionally, Genevieve has experience as a UX Researcher with One Roof & Harness Projects, demonstrating a strong background in both design and research within the field of user experience.