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Darren J Pfister, MBA, MSCIS, currently serves as a Senior IT Product Control Specialist at CommonSpirit Health and as a Major Incident Management Lead at Dignity Health, where responsibilities include providing production control process support and resolving complex enterprise-wide issues. Previously, Darren held the role of IT Systems Management Engineer at UnitedHealth Group, focusing on enterprise systems management, change management, and root cause analysis. Darren's extensive experience includes positions as an IT Systems Management Consultant and Systems Analyst Contractor at UnitedHealth Group, as well as a Senior IT Specialist at IBM, where implementation and project planning were key responsibilities. Darren's career began as a Project Manager/Technical Lead at MDJ Consulting, overseeing consulting projects. Academic credentials include a PhD in Information Technology from Capella University, an MS in Computer Information Systems from the University of Phoenix, and a Bachelor's Degree in Computer Science from the University of Delaware.