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As an accomplished language services industry executive, Hélène Pielmeier’s role at CSA Research involves business management, strategic planning, sales and marketing strategy and execution, project and vendor management, quality process development, and interpreting technologies. As a senior analyst, she provides research and advisory services for the firm’s language service provider platform.

Before joining CSA Research, Hélène was division president at Iverson Language Associates. During her tenure there, her division exceeded gross profit margin and revenue goals by more than 30%, and she oversaw a division-wide effort to reduce vendor costs. Prior to her role as division president, she was the chief operating officer of Iverson and also held positions as director of client services, project manager, and sales account executive.

Hélène has a master’s degree in translation from the University of Wisconsin-Milwaukee, and a bachelor’s and master’s degree in applied foreign languages (English and German) from the University of Strasbourg in France. She has certificates in principles of management and in project management, and she is a certified ISO 9001 internal auditor.