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Rich Messmer possesses extensive experience in customer success and customer experience roles across multiple companies. At Common Room, Rich serves as a Customer Success Manager, while previously holding the title of Sr. Customer Success Manager at Zapier. Rich has also held leadership positions, including Director of Customer Experience and Customer Experience Program Manager at Edify. Early career experiences include roles as Customer Success Manager and Senior Customer Engagement Representative at SurveyMonkey. Rich holds a Bachelor's degree in History from SUNY Oneonta, awarded in 2010.