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Jacek Bartczak is an experienced IT manager with a strong background in IT service management, team leadership, and project delivery. Currently serving as Chapter Lead - IT Manager at Commerzbank AG, Jacek oversees resource allocation in Agile/Scrum teams, manages direct reports' career development, resolves technical challenges, and collaborates with vendors on recruitment strategies. Previously, Jacek held positions such as Customer Service Manager at LSI Software, where responsibilities included managing a 24/7 Customer Service Team, and IT Services Monitoring Coordinator at Rossmann SDP, focusing on IT and logistics system monitoring. Jacek’s career started with roles at Tate & Lyle GSS Sp.z o.o. and other companies, accumulating vast expertise in IT service support and continuous improvement processes. Jacek holds a Master's degree in Computer Science from Lodz University of Technology.