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Ligia Encarnacion currently serves as the Accounts Receivable Lead at Commercial Tool Group, where responsibilities include conducting thorough research to resolve invoice discrepancies and managing daily workflows to meet departmental objectives. Previously, Ligia held the position of Accounts Receivable Team Lead at Booking.com, overseeing the establishment of the finance office and managing a team responsible for significant monthly billing in Latin America. As a Senior Accounts Receivable Analyst at Booking.com, Ligia maintained a large client ledger with high collection rates and contributed to operational process improvements. Ligia began a career in customer service at Farmers Insurance, focusing on customer satisfaction and effective problem resolution. Ligia holds an Associate of Arts degree in Business Administration and Management from Grand Rapids Community College.