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Diana Silva is an experienced IT professional with a diverse background in customer support and technology. Currently serving as IT Customer Support at Commercial Technology since July 2022, Diana previously held roles such as Technical Trainee at Per Scholas, where significant contributions included leadership in branding initiatives and website development. As a Travel Agent at Garcia Travel Agency, Diana enhanced team collaboration and streamlined booking processes, while earlier experience as an English Tutor at Hudson County Community College facilitated significant improvements for ESL students. Diana began a career in sales as a Sales Associate at MetroPCS, generating substantial additional revenue. Diana holds an Associate's degree in Computer Science from Hudson County Community College and completed a Cybersecurity Analyst Trainee program at Per Scholas.