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Alice Holly Wood is an experienced professional in customer success management, currently serving as an Enterprise Customer Success Manager at commercetools since November 2022. Prior to this role, Alice held senior customer success management positions at Spectrm and Nosto, where a focus on utilizing big data to enhance customer experiences was a key aspect of the work. Alice has also contributed as a Customer Success Manager at blubolt, an eCommerce solutions provider. Earlier career experiences include roles as an Account Executive at Zeta Interactive and as a Consultant at Redrock Consulting. Alice holds a BSc in Business Management from the University West of England and a Foundation degree in Business and Management from Richard Huish College.