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John M Zayance PMP® ITIL® has a strong background in field operations and project management. John is currently serving as the Executive Vice President of Global Field Operations at Commdex since March 2020. Prior to this, they held the position of Vice President of Field Operations at Commdex from 2017 to 2020, where they implemented key process improvement initiatives and achieved high customer satisfaction ratings. Before joining Commdex, John worked as a Consulting Partner at Group Seven Consulting, LLC from 2015 to 2017. John also gained experience as a Program Executive at Ericsson from 2013 to 2015 and as the Vice President of Global Field Operations at Aviat Networks from 2009 to 2013. John'sextensive career also includes serving as the Director of Field Operations/Customer Operations at Nortel Networks from 1992 to 2009 and as a Naval Officer in the US Navy from 1986 to 1996. John's expertise lies in project management, field operations, and customer satisfaction.

John M Zayance PMP® ITIL® has a Bachelor of Business Administration degree in Management from the Detroit College of Business, which they obtained from 1984 to 1989. John also holds an Advanced Master's Certificate in Applied Project Management from Villanova University, which they obtained from 2007 to 2008. In addition to their formal education, John has acquired several certifications. These include the ITIL 2011 Foundation Certification in IT Service Management from AXELOS Ltd, obtained in April 2015. John is also a Project Management Professional (PMP) certified by the Project Management Institute, although the specific details of their certification, such as the obtained month and year, are not provided. Furthermore, they have obtained additional certifications such as "Skills for Inclusive Conversations" from LinkedIn in June 2020, and "How to Be More Strategic in Six Steps" as well as "Negotiating the Nonnegotiable (Blinkist Summary)" from LinkedIn in February 2023.