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Kelly Hoyle has a diverse work experience in customer success and management roles. Starting in 2011, they worked as an Operations Manager at Bed Bath & Beyond until 2016. From 2016 onwards, Kelly joined Telarus and held multiple positions, including Senior Account Manager, Director of Account Management, and Senior Director of Account Management. In 2022, they became a Vice President of Customer Success at CommandLink. Additionally, Kelly also worked as a Store Manager at The Sports Authority until August 2022.

Kelly Hoyle attended Southern Utah University from 2000 to 2005, where they obtained a Bachelor's degree in Economics. Additionally, in April 2021, they received the AOTMP® 2021 Rising Star Award from AOTMP®.