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Michael Millington is a seasoned professional with extensive experience in strategy, planning, and marketing within the technology and consumer goods sectors. Currently serving as Head of Strategy & Planning for Customer Service Technology at Comcast since January 2018, Michael focuses on identifying service capability gaps and implementing innovative solutions. Previous roles at Comcast include Head of Deployment, where responsibilities included leading technology rollouts for customer service agents. Prior to Comcast, Michael was Consulting Director at Sand Cherry, overseeing project management and product development for Digital Care tools. Michael began career at British American Tobacco, progressing from Brand Manager to Marketing Deployment Manager, contributing to brand marketing strategies across Central America and the Caribbean. Academic credentials include a Strategic Management and Finance degree from The Wharton School and a BSc in Management from the University of the West Indies, complemented by executive education from Tuck Executive Education at Dartmouth.