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Neil Ransom has extensive experience in IT service delivery and management roles, working for companies such as Comcast Technology Solutions, BT Global Services, Fujitsu Services, and Thomson Reuters. Neil has held positions such as Information Technology Service Delivery Manager, Head Of Proactive Problem Management, Project Delivery Manager, Head Of Service Management, and Global Head of Problem Management. Neil has a proven track record of transforming ITIL functions and leading service improvement initiatives to enhance overall operational performance. Neil's background includes roles as a Regional Problem Manager, Senior Software Specialist, Application Developer, and Senior System Engineer, showcasing their diverse skill set in the IT industry.