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Florence Redelback has over 20 years of work experience in the telecommunications and information technology industry. Florence started their career as a Client Relationship Manager at TELUS Communications in 1997 and worked there until 2002. Florence then joined TELUS Communications again in 2007 as a Client Service Manager and later became an Account Representative. In 2011, they transitioned to IT Solution Sourcing Inc. as an Account Executive, where they focused on brokering Telecom and IT services. In 2016, they moved to Clearwest Solutions Inc. as a Corporate Account Manager, specializing in TELUS solutions. After that, they worked as a Regional Service Manager at Combat networks, now known as Netagen, and is currently serving as the Client Relationship Manager at Netagen. Throughout their career, Florence has consistently prioritized customer service and aimed to meet the unique needs of each client.

Florence Redelback's education history includes studying Marketing at Athabasca University. Florence also attended Mount Royal University, but the field of study is unknown. Additionally, they obtained certifications in ITIL Version 3 from Loyalist College in October 2007 and completed the Sales Advantage Course - Winning Strategies - CS344 from Dale Carnegie Training in January 2000.