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Don Sheldon is the Director of Service and Retention at Columbus Blue Jackets. Don has been with the organization since November 2010, first as the Season Ticket Services Coordinator. In this role, they managed the overall book of business of over 600+ accounts and over $2.5 million in revenue. Don also provided superior customer service to season ticket holders, developed and executed season ticket holder events, and implemented and executed a touch point system with season ticket holders.

In February 2012, Sheldon was promoted to their current position of Director of Service and Retention. In this role, they are responsible for leading the ticket service department in suite/group sales, working closely with sales representatives and game day employees to make sure all clients are provided the best possible service, and organizing and running post-game on ice photos and player ā€œBackstage Passā€ experiences.

Sheldon is a two-time employee of the month (May 2011 & June 2011) and has been recognized for their positive contribution to the sales team atmosphere. Don has also developed and maintained good working relationships with ticket holders and local citizens within the community.

Don Sheldon earned their Master of Science in Administration from Canisius College in Buffalo, New York. Don's concentration was in Sport Administration and they also hold a Bachelor of Arts degree in Business Administration/Sport Administration from Daniel Webster College in Nashua, New Hampshire. Sheldon is currently pursuing their MBA from Canisius College with concentrations in International Business, Global Supply Chain Management, and Marketing.

Their manager is Marty Mulford, VP, Ticket Sales & Service. Some of their coworkers include Nate Bell - Director of New Business Development, Mark Metz - Senior Director of Ticket Operations, and Dani Nell - Director of Group Sales.