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Karlene Horswill has extensive experience in customer support and entertainment management, currently serving as Companionship Team Leader at Colten Care since April 2021. Prior roles include Customer Relationship Manager at Protect Line LTD and various managerial positions at Parkdean Resorts and Parkdean Holidays, including Entertainment Manager and Holiday Home Sales Manager. Karlene has a background in performing arts, having worked as a self-employed singer, dancer, presenter, and entertainer from May 2004 to August 2020, which included touring cabaret performances and entertainment management roles across numerous holiday parks. Educational qualifications encompass an AVCE in Visual and Performing Arts from Paignton Community College and GCSEs from Tower House.