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Mayla Granados has extensive experience in customer service and HR support roles, working at various companies such as NGA Human Resources, STARTEK Philippines, and Teleperformance. At NGA Human Resources, Mayla handled incoming calls and emails, created tickets in the HR Information System, escalated requests to appropriate teams, and maintained a relationship of confidence with clients. At STARTEK Philippines, Mayla worked as a Workforce Analyst and a Quality Assurance Analyst, monitoring calls and providing feedback to management. Mayla's expertise also includes technical support, sales verification, and escalation handling during their time at Teleperformance.