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Dirk Moore has over two decades of experience in major incident management roles, working at companies such as Collibra, Vanguard, and MetLife. In their current role as Escalation Manager at Collibra, Dirk serves as a critical focal point for resolving technical issues efficiently. Prior to this, Dirk held positions such as Major Incident Manager at Vanguard and Major Incident Management Lead at MetLife, where Dirk led teams in managing restoration of service for high priority outages. Dirk's extensive experience in production management and service desk analysis has equipped him with valuable skills in handling critical technology issues and mobilizing necessary resources.