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Janae Smith is an experienced professional with a diverse background in customer service, academic advising, and program development. Currently serving as a Residency Determination Services Specialist at College Foundation, Inc., Janae assists students with residency assessments for tuition purposes in North Carolina. Simultaneously, Janae functions as a Customer Advisor at First Citizens Bank, handling client transactions and identifying sales opportunities. Additional roles include a Call Center Representative at Samsung, internship responsibilities at North Carolina A&T State University focused on student transition programs, and academic advising activities at Guilford Technical Community College. Janae's educational accomplishments include a Master's degree in Adult and Continuing Education and a Bachelor's degree in Communication from North Carolina Agricultural and Technical State University.