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Lhara Burstein is a Senior Enterprise Customer Success Manager at Colleen AI, specializing in AI-driven solutions for multifamily property management since September 2023. Previously, Lhara served as an Enterprise Customer Success Manager for LATAM & EMEA at Mabaya, enhancing online retailer advertising strategies from March 2020 to June 2023. Lhara's career in customer support began at Investing.com Affiliate Network as a Technical Support Team Lead from March 2016 to February 2020, where responsibilities included diagnosing issues across platforms and collaborating with cross-functional teams. Earlier experience includes managing a multilingual salesroom at Third Planet Software, Inc. for nearly six years, and starting as a Sales Representative at DMG - DSNR Media Group. Lhara holds a BA in Business Administration with a focus on Marketing from Ono Academic College, obtained between 2014 and 2017.