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William Murray is an experienced professional with a strong background in eligibility and quality assurance operations. Currently serving as the Eligibility QA Operations Lead at Collective Health since July 2021, William ensures the accurate creation of automated inbound and outbound file feeds. Prior to this role, William held various positions at Twitch, including Eligibility Analyst II and I, while also working as a Freelance Author for Prima Games since June 2015. At PlanSource, William worked from July 2019 to July 2021 as the EDI Optimization Lead and Coordinator, focusing on EDI process documentation, optimization, and training implementation. Previous experience includes serving as an EDI Configuration Analyst at Vivint Smart Home and roles in customer service at Cinemark from November 2009 to August 2015.