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Laura Herman is an experienced professional in Vocational Education and Training, Learning and Development, with a strong focus on the Financial and Customer Services Industry. Currently serving as the Group Learning and Development Manager at Credit Corp since November 2022 and Head of Collective Learning at Collection House Group, Laura has held various leadership roles, including RTO Manager at Collective Learning and Development Pty Ltd and Learning and Development Specialist at Kmart Australia Limited. Over a decade of experience at Commonwealth Bank as a Retail Learning and Development Consultant involved consulting, training, and program coordination. Laura holds an MBA from Torrens University Australia and several qualifications in leadership, management, and training.