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Prakash Rai is an experienced professional with a background in customer service, technical operations, and support escalations, currently serving as a Senior Executive in Support Escalations and ED/TECH at CoinSwitch since December 2020. Prior to this role, Prakash was a Technical Operations Engineer at CoinSwitch and held positions as a Customer Service Representative at foodpanda India from October 2017 to January 2019, a Marketing Specialist at Impulse MNC from January 2016 to June 2016, and a Tech. Sales and Support representative at dreamlink BPO from June 2015 to December 2015. Prakash holds a Higher Secondary degree in Biology/Biological Sciences from St. Georges, Pedong.